Frequently Asked Questions

For your convenience, we've provided answers to some of our most asked questions below. If you don't find what you're looking for here, please be sure to contact us

How long before my order is shipped?

Once your order is placed, it is processed and delivered island-wide within 1 to 2 days (in-stock items only, so please check the item status on the product page). The delivery fee is calculated at checkout based on your location.

What is your return policy?

Due to the nature of the products we sell, we don't accept returns for opened packages, these include but not limited to;

  • vibrators and dildos.
  • douche/enema kits.
  • anal toys, beads and plugs.
  • cock and ball devices, cock rings and cock sleeves.
  • gags and ropes.
  • lingerie and men's wear.

Also: Lubes, massage oils, condoms, and body paints are not returnable

What if an item is defective?

If an item is found to be defective within 2 weeks of purchase, we will replace it with the same item. Please contact us on WhatsApp at 876-338-2872 or through our Contact Us page with your order number and a description of the problem. Please note that we do not offer refunds.

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

how do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

Can I add an order to my account?

We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.

Can I place an order over the phone?

Yes! You can place your order by WhatsApp at 876-338-2872 or by calling us at (876) 667-2513. Our team will take your details and confirm your order. You can also order online anytime through our website, with island-wide delivery and the delivery fee calculated by your location.

How can I place an order?

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.