FAQs
Frequently Asked Questions
For your convenience, we've provided answers to some of our most asked questions below. If you don't find what you're looking for here, please be sure to contact us
All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before noon. Ship times are from 5 to 10 business days, depending on your location. Keep in mind that weekends and holidays, are not considered business days by Auraviibe, or our shipping partners.
Due to the nature of the products we sell, we don't accept returns for opened packages, these include but not limited to;
- vibrators and dildos.
- douche/enema kits.
- anal toys, beads and plugs.
- cock and ball devices, cock rings and cock sleeves.
- gags and ropes.
- lingerie and men's wear.
Also: Lubes, massage oils, condoms, and body paints are not returnable
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.
We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
At this present time we don't take call in orders, all orders must be done online. However it is something we are planning to implement in the future.
Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.