Frequently Asked Questions

For your convenience, we've provided answers to some of our most asked questions below. If you don't find what you're looking for here, please be sure to contact us

How long before my order is shipped?

All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before noon. Ship times are from 5 to 10 business days, depending on your location. Keep in mind that weekends and holidays, are not considered business days by Auraviibe, or our shipping partners.

What is your return policy?

Due to the nature of the products we sell, we don’t accept returns for opened packages, these include but not limited to;

  • vibrators and dildos.
  • douche/enema kits.
  • anal toys, beads and plugs.
  • cock and ball devices, cock rings and cock sleeves.
  • gags and ropes.
  • lingerie and men’s wear.

Also: Lubes, massage oils, condoms, and body paints are not returnable

What if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.

We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.

Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

how do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

Can I add an order to my account?

We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.

Can I place an order over the phone?

At this present time we don’t take call in orders, all orders must be done online. However it is something we are planning to implement in the future.

How can I place an order?

Once you’ve found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

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